Payment, Delivery and Returns
You are now able to pay using the 'add to cart' button! You can pay by most major cards or Paypal. On checkout you can either select 'pay with Paypal, or use the checkout option to pay by card.
Pictures and prints are made to order and are posted out on average within 1 week of receipt of the order and payment.All standard pictures are posted out within 3 weeks of the order being placed, if you require your picture quickly, it is best to check waiting times via the contact form.
All pictures and prints are sent 2nd class Royal Main. They are all large letter sized, so no missed mail!
Returns and Refunds
In the unlikely event that your picture or print arrives damaged, please use the contact form to notify us immediately and you will receive a refund or exchange. Personalised pictures are exempt from standard return (in line with Trading Standards).
*PLEASE NOTE I cannot refund/replace pictures which are unwanted or lost due to mistakes made by the customer ie mistakes in the personalisation details, incorrect address given..so please take care when providing these details.
It is important to us that each customer is 100% happy with their bespoke picture, so a photograph is sent for approval and checking before it is posted out (this service does not apply to prints).